One of the fundamental rules taught to customer service employees is to apologise when a customer is angry or dissatisfied. When conversing with an angry client, workers in hotels, restaurants, or travel agencies will often try to express their empathy or sympathy, and continue to apologise over and over. But according to a new study,
Dizi Gui (弟子规) (Standards for Being a Good Student and Child) is an ancient Chinese text for children that teaches moral values and etiquette. It was written during the Qing Dynasty during the reign of Emperor Kangxi (康熙帝) (1661-1722) by Li Yuxiu. Beneath the conservative, “old-school” verbose of this ancient classic, one can still find
All sorts of start-ups have been popping up over recent years and CoBam is one of the more interesting ones to date. Started by twins Carmen and Dalia Chan, CoBam specialises in making pretty bakes for your dogs – often even prettier than those meant for human consumption. Carmen and Dalia are currently 3rd year
Nestled at the feet of the snow-clad Eiger, Monch and Jungfrau mountains, Interlaken is a popular Swiss resort town and rail junction for excursions to the majestic Jungfrau Region mountain world—one of the most visited destinations of Switzerland. This beautiful Swiss town derives its name from the Latin phrase “Inter Lacus”, which means “situated between
Since 1992, T’ang Quartet has been embarking on critically acclaimed adventures with a purpose – to bring music appreciation to a larger audience. Also known as Singapore’s first professional string quartet, the name ‘T’ang’ is formed by incorporating the last names of each quartet’s members – Ang Chek Meng (2nd violin), Ng Yu-Ying (1st violin),
From abseiling in Mauritius, hiking in the pinnacle forest of Madagascar, paragliding in South Africa, skydiving in Costa Brava, swimming with turtles in the Great Barrier Reef, wildlife watching on the Galapagos Islands to getting up close with a crabeater seal in Antarctica, Nellie Huang loves the adrenaline that comes with extreme sports and has
Dizi Gui (弟子规) (Standards for Being a Good Student and Child) is an ancient Chinese text for children that teaches moral values and etiquette. It was written during the Qing Dynasty during the reign of Emperor Kangxi (康熙帝) (1661-1722) by Li Yuxiu. Beneath the conservative, “old-school” verbose of this ancient classic, one can still find
Many traditions and cultural remnants are dying out fast in Singapore, and one may say that Chinese Opera is easily one of them, despite being listed as a UNESCO cultural heritage. Apart from the annual Hungry Ghost Festival, a traditional Opera performance is certainly a rare sight to behold. The Chinese Theatre Circle (CTC), established
Dizi Gui (弟子规) (Standards for Being a Good Student and Child) is an ancient Chinese text for children that teaches moral values and etiquette. It was written during the Qing Dynasty during the reign of Emperor Kangxi (康熙帝) (1661-1722) by Li Yuxiu. Beneath the conservative, “old-school” verbose of this ancient classic, one can still find
SINGAPORE— Located on the 34th floor of One Raffles Place, Spencer Ogden, the region’s leading energy recruiter, launched one of Singapore’s coolest workspaces on 22 January 2015. The space was designed by Bonita Spencer-Percival, the company’s Design Director, with the vision of incorporating home and garden in its office. To keep executives energised while they
By Vibrant Dot Staff Lin Zexu (林則徐), a prime minister during the Qing Dynasty, [the final dynasty, [c.1644 – 1914] went down in history as the one who banned the use of opium. In his spare time, Liu would write very colourful verses replete with meaning, and affixed them everywhere throughout his home. One of
Dizi Gui (Standards for Being a Good Student and Child) is an ancient Chinese text for children that teaches moral values and etiquette. It was written during the Qing Dynasty during the reign of Emperor Kangxi (1661-1722) by Li Yuxiu. Beneath the conservative, “old-school” verbose of this ancient classic, one can still find gems of
TAIWAN—My first teaching experience at an aristocratic private school was fraught with difficulties. I had a student who hurtfully declared, “My mom said we who pay the tuition fees are the boss. Teachers must listen to us.” Once, when I bought pearl milk tea for my students to reward them for their good performance, they
Dizi Gui (弟子规) (Standards for Being a Good Student and Child) is an ancient Chinese text for children that teaches moral values and etiquette. It was written during the Qing Dynasty during the reign of Emperor Kangxi (康熙帝) (1661-1722) by Li Yuxiu. Beneath the conservative, “old-school” verbose of this ancient classic, one can still find
By Vibrant Dot Staff In Ancient China, correcting one’s mistakes was considered a moment of revelation and a key element in one’s character development. Older generations of Chinese people believed that even a saint could commit an error. Ancient texts mirror the adage that no man is infallible of making mistakes, but learning from them
By Vibrant Dot Staff Are you wondering what to eat in Malacca? Are you craving for authentic and delicious local delights other than food from the touristy Jonker Street Night Market? What are some of the best tasting nyonya restaurants in Malacca? My colleague and I were fortunate to have some recommendations from a friendly
By Vibrant Dot Staff Zhuo Shu （卓恕）was well known during the time of the Three Empires (the kingdoms of Wei 220-265, Shu 221-263 and Wu 222-280). He was known for his honesty, and always kept his promises. One day, Zhuo Shu visited his friend, the General Zhuge Ke （诸葛恪）, to say goodbye to him before
Over the past decade, we have pushed technology to connect people better and disseminate information faster. The underlying belief is that mankind will benefit from the easy and rapid access to information. The resulting information revolution is the reason why we have platforms like Google and Facebook. However, as our society progresses, it seems that
Chiang Kai-shek (蒋介石), or more often known as Chiang Chung-cheng (蒋中正) in Taiwan, is probably one of the most controversial political figures in Asia. In current mainland China, he is often pictured as passively resisting the Japanese invasion during the Second Sino-Japanese War. In Taiwan, many consider him to be a dictator that contributed little
Tension Between Uyghurs and Han Chinese In July 2009, a large-scale ethnic riot broke out in Urumqi, which resulted in some 200 people killed. Thereafter, security increased in the area and many Uyghurs were arrested and detained as suspects. What caused the tension between both ethnic groups to boil over? Sean Roberts, director of the
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